In the event that your order arrives damaged, please email firstname.lastname@example.org or call 020 7613 3752 immediately. We will then arrange for a the goods to be collected and will organise a replacement to be sent out to you at the earliest opportunity.
To receive a refund you must return the goods within 14 days of receipt of delivery. Please note that your original delivery charges will not be refunded. For items that have been subject to a free shipping offer and are being returned for a monetary refund will have our delivery cost deducted from the amount refunded. Goods must be returned with your packing slip and copy of order confirmation email to the address below.
Returning Custom Made Goods-
There are no refunds, returns or exchanges available for any goods that have been made to order.
161-165 Kingsland Road
All goods returned must be in a perfect and saleable condition with the original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition and in their original packaging, then your right to a full refund may be affected.
If returning by post, the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. Returns of faulty goods must be returned to us within 14 days of being received by you. This does not affect your statutory rights. We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. Rosie Lee is not responsible for returned goods being lost or damaged in transit.
Returns received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.